Sky Space classes are enrolled by the month and paid for in advance, through Razorpay. This policy sets out when you can cancel, when money is returned and how long it takes. Sky Space is run by Surgeet Kaur, who sets and applies it.
1. Before your classes begin
Cancel at any time before your first class of the month starts and the month is refunded in full. No reason is needed.
2. Once your classes have begun
After your first class of the month has taken place, the month is not refundable, whether or not you come to the rest of it. Your place was held for you and the group was planned around it, so it cannot be resold part-way through a month.
Sessions you miss are not refunded, and are not carried into the next month.
3. Special cases
Exceptions are made only in special circumstances, and each request is considered individually. They include:
- an injury or illness that makes practice unsafe, confirmed by a doctor;
- a complication in pregnancy, on medical advice;
- a death in your immediate family.
Where an exception is made, the sessions you have not yet attended are refunded in proportion — if you have been to 4 of 12 sessions, 8/12 of the month’s fee is returned. If you would rather, those sessions can be moved to a later month instead.
4. If Sky Space cancels
If Surgeet cancels a session, it is made up later in the same month. If it cannot be made up, that session is refunded in proportion. If a class has to stop for the rest of a month, every session not yet held is refunded.
5. Payment problems
If you are charged twice for the same month, or charged without your enrolment going through, the extra payment is refunded in full. If a payment failed but money still left your account, your bank normally reverses it by itself within 5–7 working days; if it does not, tell us.
6. Waitlist
Joining a waitlist is free. Nothing is charged unless a place opens and you choose to take it.
7. How to cancel or ask for a refund
To cancel, or to ask for a refund, call +91 96507 88810 with your name, your class and the month. You will hear back within 2 working days.
8. How refunds are paid
An approved refund is issued within 5 working days, through Razorpay, to the same card, UPI account or bank account you paid from, in Indian rupees. It normally reaches you 5–7 working days after it is issued; the exact time depends on your bank.
9. Before you go to your bank
Please talk to us before raising a dispute or chargeback. One person reads every message, and she will answer. These terms sit alongside the terms of service.